| Customer
Feedback - By Company
Acergy
“Efficient, flexible and quick response to urgent
request. All personnel very professional and knowledgeable”
“Tracerco continue to deliver a first class service
to Acergy / BP and maintain a historical database of information”
“I am very pleased with the service that Tracerco
provides to myself and my Clients, I would let you know
if I was not happy. Thank you to all staff involved in the
provision of services on the January FMD inspection of Ninian
South platform, once we got there the job could not have
went more smoothly.”
Advansa
“The response to our ever changing shutdown programme
was excellent”
AH Marks & Co Ltd
“Rang up at short notice and you came out the next
day – couldn’t ask for anything better”
AIOC
“Tracerco are always responsive to communication.
Your engineers are keen, diligent, hard working and flexible
in working hours”
Air Products
“Late Friday night call resulted in site visit first
thing Saturday and proposal”
Artenius
“Very quick response couldn’t be any better.
The standard of SHE professionalism was very high. Your
engineers were very responsive and flexible to our needs
and your diagnosis was spot on”
BASF Plc
“Very responsive & approachable”
“Always get a positive reaction on initial contact”
Bio Fuels Corporation
“Good bit of work and got the results we needed”
BP Chemicals Ltd
“Your engineers have excellent attitude to all aspects
of safety and an excellent level of expertise. Overall excellent
level of expertise and I would highly recommend Tracerco
to other sites”
BP Exploration
“Very efficient in setting up kick off meeting and
your onshore and offshore staff found to be very professional”
BP Group
“You provided an excellent and timely response to
our needs. Engineer was very helpful and prepared to work
late, etc”
BP Kinneil
“Excellent response to an issue that had to be resolved
quickly. Good communication throughout with helpful staff”
“Excellent short notice response”
Centrica
“Overall performance is excellent”
Dow Corning Limited
“No problems at all. Very pleased with the service”
Exxon Chemical Ltd
“Initial request for scans made in early January,
scans were completed by end of the month. Your engineers
were able to provide clear and concise summaries of progress
at the end of each day. The information provided will be
instrumental in planning tower strategy and future work”
Exxon Chemical Ltd
ExxonMobil Refining & Supply
“Everything went superb”
GrowHow UK
“Excellent service. We have used Tracerco for a
lot of years we have never had a problem”
Hallin Marine
“Shore base support was good, mobilising at short
notice”
Huntsman
“Very happy with the work carried out on this occasion”
“Quick response with very little notice very much
appreciated and your completion report was technically well
written, clear and easy to understand”
Hydrocarbon Resources Ltd
“Here within one day – excellent response”
IKM
“Excellent, short notification from IKM to supply
isotope, personnel and equipment”
Ineos Chlor
“Your response was excellent. We needed someone
quickly and we needed results quickly and you sent someone
almost straight away. Excellent”
“I thought the task went very smoothly and without
any delays”
“Every effort was made to get a team on site quickly.
Team had the correct PPE and were proactive regarding required
permits etc which was very useful”
“Service was excellent – just need to maintain
this standard”
Ineos Refining
“Good and efficient response to needs with good
flexibility”
Innovene
“Quick response with dates agreed for site visit
to suit both parties. Your site engineers are very knowledgeable
on hazards – good safety behaviours. This service
has given us confidence in our level measurement”
“Phoned the night before and the lads were out the
following day. The response was excellent – I cannot
fault you guys at all. Absolutely spot on service”
Invista
“Very pleased with the work. You guys are up there
with the best”
Invista Textiles (UK) Ltd
“Graham Trotter and Barry Firby always provide a
very good service”
“Very responsive and very good service”
Norsk Hydro
“Very responsive, a pleasure to cooperate with”
Oceaneering
“As this was done within a very short time span
it was good. Your team represented you very well and gave
good technical explanations.”
Petroplus
“Excellent same day response”
Sabic UK Petrochemicals Ltd
“Got the results we wanted from this job. Always
an excellent service”
“Excellent response time to short notice requests.
High safety standards applied at all times. A good understanding
of our requirements is demonstrated by all engineering team”
Sabic UK Petrochemicals Ltd
Santos Limited
“Rick Grayson your engineer on this job was fantastic.
He was extremely professional. Excellent service from all
personnel involved.”
Sigma 3 (North Sea) Ltd
“Overall very pleased with the response and help
I received from the Tracerco Team”
“Very helpful, good response to the offshore mobilisation
and back up upon completion of the task”
“Your engineer did an excellent job both offshore
and in supplying an email on finishing the work and following
up very quickly with an end of trip report”
SNC Lavalin
“Very good team, time was tight but very responsive”
StatoilHydro
“On this well, you have performed to the mark of
excellent and I cannot pin point any area of improvement”
Total E&P
“Excellent from the first contact to straight away
actions”
“Very good in so much that I can pick up the phone
and discuss issues”
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