| Customer
Feedback - By Date
February 2008
“Excellent service. We have used Tracerco for a
lot of years we have never had a problem” GrowHow
UK
“I am very pleased with the service that Tracerco
provides to myself and my Clients, I would let you know
if I was not happy. Thank you to all staff involved in the
provision of services on the January FMD inspection of Ninian
South platform, once we got there the job could not have
went more smoothly.” Acergy
“Service was excellent – just need to maintain
this standard” Ineos Chlor
January 2008
“Efficient, flexible and quick response to urgent
request. All personnel very professional and knowledgeable”
Acergy
December 2007
“Overall very pleased with the response and help
I received from the Tracerco Team” Sigma 3 (North
Sea) Ltd
“Very good in so much that I can pick up the phone
and discuss issues” Total E&P UK Ltd
November 2007
“Excellent response to an issue that had to be resolved
quickly. Good communication throughout with helpful staff”
BP Kinneil
“As this was done within a very short time span it
was good. Your team represented you very well and gave good
technical explanations.” Oceaneering
“On this well, you have performed to the mark of excellent
and I cannot pin point any area of improvement” StatoilHydro
October 2007
“Tracerco continue to deliver a first class service
to Acergy / BP and maintain a historical database of information”
Acergy
“Your engineers have excellent attitude to all aspects
of safety and an excellent level of expertise. Overall excellent
level of expertise and I would highly recommend Tracerco
to other sites” BP Chemicals Ltd
September 2007
“Got the results we wanted from this job. Always
an excellent service” Sabic
“Very quick response couldn’t be any better.
The standard of SHE professionalism was very high. Your
engineers were very responsive and flexible to our needs
and your diagnosis was spot on” Artenius
August 2007
“Graham Trotter and Barry Firby always provide a
very good service” Invista Textiles (UK) Ltd
“Quick response with dates agreed for site visit to
suit both parties. Your site engineers are very knowledgeable
on hazards – good safety behaviours. This service
has given us confidence in our level measurement”
Innovene
July 2007
“Always get a positive reaction on initial contact”
BASF Plc
June 2007
“Rick Grayson your engineer on this job was fantastic.
He was extremely professional. Excellent service from all
personnel involved.” Santos Limited
May 2007
“Shore base support was good, mobilising at short
notice” Hallin Marine
“Excellent from the first contact to straight away
actions” Total E&P
April 2007
“Excellent same day response” Petroplus
“The response to our ever changing shutdown programme
was excellent” Advansa
“Your engineer did an excellent job both offshore
and in supplying an email on finishing the work and following
up very quickly with an end of trip report” Sigma
3 (North Sea) Ltd
“You provided an excellent and timely response to
our needs. Engineer was very helpful and prepared to work
late, etc” BP Group
March 2007
“Excellent response time to short notice requests.
High safety standards applied at all times. A good understanding
of our requirements is demonstrated by all engineering team”
Sabic UK Petrochemicals Ltd
February 2007
“Very responsive, a pleasure to cooperate with”
Norsk Hydro
“Initial request for scans made in early January,
scans were completed by end of the month. Your engineers
were able to provide clear and concise summaries of progress
at the end of each day. The information provided will be
instrumental in planning tower strategy and future work”
Exxon Chemical Ltd
January 2007
“Very good team, time was tight but very responsive.”
– SNC Lavalin
December 2006
“Very responsive and very good service”
– Invista Textiles (UK) Ltd
October 2006
“Quick response with very little notice very
much appreciated and your completion report was technically
well written, clear and easy to understand” –
Huntsman
September 2006
“Very pleased with the work. You guys are
up there with the best” – Invista
“Everything went superb” – ExxonMobil
Refining & Supply
August 2006
“Every effort was made to get a team on site
quickly. Team had the correct PPE and were proactive regarding
required permits etc which was very useful” –
Ineos Chlor
July 2006
“Good bit of work and got the results we
needed” – Bio Fuels Corporation
“Good and efficient response to needs with good flexibility”
- Ineos Refining
“I though the task went very smoothly and without
any delays” – Ineos Chlor
June 2006
“Your response was excellent. We needed someone
quickly and we needed results quickly and you sent someone
almost straight away. Excellent” – Ineos Chlor
“Late Friday night call resulted in site visit first
thing Saturday and proposal” – Air Products
May 2006
“Rang up at short notice and you came out
the next day – couldn’t ask for anything better”
– AH Marks & Co Ltd
“Tracerco are always responsive to communication.
Your engineers are keen, diligent, hard working and flexible
in working hours” – AIOC
April 2006
“Overall performance is excellent”
– Centrica Storage
March 2006
“Very efficient in setting up kick
off meeting and your onshore and offshore staff found to
be very professional” – BP Exploration
“Very happy with the work carried out on this occasion”
- Huntsman
February 2006
“Very responsive & approachable”
– BASF Plc
“Phoned the night before and the lads were out the
following day. The response was excellent – I cannot
fault you guys at all. Absolutely spot on service”
– Innovene
“Here within one day – excellent response”
– Hydrocarbon Resources Ltd
“Very helpful, good response to the offshore mobilisation
and back up upon completion of the task” – Sigma
3 (North Sea) Ltd
January 2006
“No problems at all. Very pleased with the
service” – Dow Corning Limited
“Excellent, short notification from IKM to supply
isotope, personnel and equipment” – IKM
“Excellent short notice response” – BP
Kinneil
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