| Customer
Feedback - By Product
TRACERCO Diagnostics™ Flow study
“On this well, you have performed to the mark of
excellent and I cannot pin point any area of improvement”
StatoilHydro
TRACERCO Diagnostics™ FMI
“Very good in so much that I can pick up the phone
and discuss issues” Total E&P UK Ltd
“Tracerco continue to deliver a first class service
to Acergy / BP and maintain a historical database of information”
Acergy
“I am very pleased with the service that Tracerco
provides to myself and my Clients, I would let you know
if I was not happy. Thank you to all staff involved in the
provision of services on the January FMD inspection of Ninian
South platform, once we got there the job could not have
went more smoothly.” Acergy
TRACERCO Diagnostics™ Pipe scan
“Very quick response couldn’t be any better.
The standard of SHE professionalism was very high. Your
engineers were very responsive and flexible to our needs
and your diagnosis was spot on” Artenius
TRACERCO Diagnostics™ Leak study
“Got the results we wanted from this job. Always
an excellent service” Sabic
“Excellent service. We have used Tracerco for a lot
of years we have never had a problem” GrowHow UK
TRACERCO Diagnostics™ Interwell
Study
“Rick Grayson your engineer on this job was fantastic.
He was extremely professional. Excellent service from all
personnel involved.” Santos Limited
Analytical Services
“The overall service is very good and we have never
had any problems” Shell
“No problems at all. Extremely happy with this service.
Even when we require work to be done asap it is usually
turned around within 48 hours” British Pepper &
Spice Company
TRACERCO Diagnostics™ Pipeline
Assurance
“Efficient, flexible and quick response to urgent
request. All personnel very professional and knowledgeable”
Acergy
“As this was done within a very short time span it
was good. Your team represented you very well and gave good
technical explanations.” Oceaneering
“Excellent, short notification from IKM to supply
isotope, personnel and equipment” IKM
TRACERCO Diagnostics™ Scan
“Overall very pleased with the response and help
I received from the Tracerco Team” Sigma 3 (North
Sea) Ltd
“Excellent response to an issue that had to be resolved
quickly. Good communication throughout with helpful staff”
BP Kinneil
“Your engineers have excellent attitude to all aspects
of safety and an excellent level of expertise. Overall excellent
level of expertise and I would highly recommend Tracerco
to other sites” BP Chemicals Ltd
“Quick response with dates agreed for site visit to
suit both parties. Your site engineers are very knowledgeable
on hazards – good safety behaviours. This service
has given us confidence in our level measurement”
Innovene
“Always get a positive reaction on initial contact”
BASF Plc
“Shore base support was good, mobilising at short
notice” Hallin Marine
“No problems at all. Very pleased with the service”
Dow Corning Limited
“Excellent short notice response” BP Kinneil
“Very responsive & approachable” BASF Plc
“Here within one day – excellent response”
Hydrocarbon Resources Ltd
“Very helpful, good response to the offshore mobilisation
and back up upon completion of the task” Sigma 3 (North
Sea) Ltd
“Very happy with the work carried out on this occasion”
Huntsman
“Overall performance is excellent” Centrica
Storage
“Your response was excellent. We needed someone quickly
and we needed results quickly and you sent someone almost
straight away. Excellent” Ineos Chlor
“Good bit of work and got the results we needed”
Bio Fuels Corporation
“I thought the task went very smoothly and without
any delays” Ineos Chlor
“Every effort was made to get a team on site quickly.
Team had the correct PPE and were proactive regarding required
permits etc which was very useful” Ineos Chlor
“Everything went superb” ExxonMobil Refining
& Supply
“Very responsive and very good service” Invista
Textiles (UK) Ltd
“Excellent response time to short notice requests.
High safety standards applied at all times. A good understanding
of our requirements is demonstrated by all engineering team”
Sabic UK Petrochemicals Ltd
“Excellent same day response” Petroplus
TRACERCO Diagnostics™ Separator
Study
“Very efficient in setting up kick off meeting and
your onshore and offshore staff found to be very professional”
BP Exploration
“Very good team, time was tight but very responsive.’
SNC Lavalin
Very responsive, a pleasure to cooperate with” Norsk
Hydro
TRACERCO Diagnostics™ Tower Scan
“Graham Trotter and Barry Firby always provide a
very good service” Invista Textiles (UK) Ltd
“Excellent from the first contact to straight away
actions” Total E&P
“Phoned the night before and the lads were out the
following day. The response was excellent – I cannot
fault you guys at all. Absolutely spot on service”
Innovene
“Late Friday night call resulted in site visit first
thing Saturday and proposal” Air Products
“Good and efficient response to needs with good flexibility”
Ineos Refining
“Very pleased with the work. You guys are up there
with the best” Invista
“Quick response with very little notice very much
appreciated and your completion report was technically well
written, clear and easy to understand” Huntsman
“Initial request for scans made in early January,
scans were completed by end of the month. Your engineers
were able to provide clear and concise summaries of progress
at the end of each day. The information provided will be
instrumental in planning tower strategy and future work”
Exxon Chemical Ltd
“Service was excellent – just need to maintain this standard”
Ineos Chlor
TRACERCO™ Instruments
“Rang up at short notice and you came out the next
day – couldn’t ask for anything better”
AH Marks & Co Ltd
“Tracerco are always responsive to communication.
Your engineers are keen, diligent, hard working and flexible
in working hours” AIOC
“The response to our ever changing shutdown programme
was excellent” Advansa
“Your engineer did an excellent job both offshore
and in supplying an email on finishing the work and following
up very quickly with an end of trip report” Sigma
3 (North Sea) Ltd
“You provided an excellent and timely response to
our needs. Engineer was very helpful and prepared to work
late, etc” BP Group
Radiological Protection Advice
“Have found that you always look for the most effective
solution to our requirements” Brunner Mond
“Professional Service every time” Petrofac Facilities
Management
“We get a very good service from Tracerco, who have
always been receptive and helpful when we ask for advice”
Eni UK
“Continue to provide same level of service. We (Apache)
have had a number of problems recently and Tracerco have
responded to our needs quickly and assisted greatly”
Apache North Sea
“We don’t make contact very often but when we
do the response is always speedy and helpful. Advise is
always practical and realistic, meeting the requirements
of the law and the user” Salt Union Ltd
“Not frequently required but always very helpful.
I am always confident I will get the support. One of the
best providers on our site” Marlow Foods
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