Customer service administrator

Billingham, UK

Are you looking for a job with challenging and interesting work, the ability to use your skills and experience to add value to a globally based business?

Do you have experience in a Customer Services or Administration role?

Then you will be interested in this fantastic opportunity.

Tracerco is a world leading industrial technology company providing unique and specialised detection, diagnostic and measurement solutions. Headquartered in Billingham in North East England, Tracerco employs around 400 people worldwide and is part of the Johnson Matthey Group.

We are currently looking for a Customer Services Administrator to join our Assurance team.

In this position you will be part of the Assurance team responsible for providing administration and customer service support for the sale, calibration and service of radiation detection equipment.

Reporting to the Senior Customer Service Coordinator, it will include ensuring a high standard of customer service is provided globally. Invoicing on shipping of goods, completing quotations in an accurate and timely manner, maintaining high levels of customer satisfaction.

As part of a successful and busy team you will enjoy a forward-thinking culture and progressive environment, based in a modern and friendly office environment, located in the Billingham area.

You’ll enjoy access to an excellent salary and full rewards package, plus working with top class people and superb career development opportunities.

Key responsibilities

  • Preparing and issuing daily quotes for sales and service,
  • Responding to customer queries and assisting in monitoring the team email account
  • Checking and accepting purchase orders for service work and sales of equipment
  • Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
  • Contacting customers to follow up on requests for purchase orders for outstanding work
  • Liaising with operations team to keep customers updated on job progress
  • Updating of operations planner and attendance at weekly operations meetings
  • Coordinating the rental service
  • Booking equipment out of stock
  • Performing other duties as required by the Support Services Manager

Are you the ideal candidate?

  • Proficient in the use of Microsoft office (essential).
  • Experienced of working in a sales administration or customer service background (desirable).

How to apply:

If you have the necessary skills and experience to join our team, please apply online.

Apply today
Radiation monitors

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  • We measure the unmeasurable
  • We access the inaccessible
  • We help solve the impossible