Customer service co-ordinator FTC

Billingham, UK

Are you looking for a job with challenging and interesting work, the ability to use your skills and experience to add value to a globally based business?

Do you have experience in a Customer Services role within an equipment service and repair business or industry?

Then you will be interested in this fantastic opportunity.

Tracerco is a world leading industrial technology company providing unique and specialised detection, diagnostic and measurement solutions. Headquartered in Billingham in North East England, Tracerco employs around 400 people worldwide and is part of the Johnson Matthey Group.

We are currently looking for a Customer Services Coordinator to join our Assurance team on a 9 Month fixed term contract to provide maternity cover.

In this position you will be part of the Assurance team responsible for providing administration and customer service support for the sale, calibration and service of radiation detection equipment.

Reporting to the Support Services Manager it will include ensuring a high standard of customer service is provided globally. Invoicing on shipping of goods, completing quotations in an accurate and timely manner, maintaining high levels of customer satisfaction.

As part of a successful and busy team you will enjoy a forward-thinking culture and progressive environment, based in a modern and friendly office environment, located in the Billingham area.

You’ll enjoy access to an excellent salary and full rewards package, plus working with top class people and superb career development opportunities.

Key Responsibilities:

  • Preparing and issuing daily quotes for sales and service,
  • Responding to customer queries, monitoring of the team email account and allocating tasks to team members as required
  • Checking and accepting purchase orders for service work and sales of equipment
  • Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
  • Contacting customers to follow up on requests for purchase orders for outstanding work
  • Liaising with operations team to keep customers updated on job progress
  • Updating of operations planner and attendance at weekly operations meetings
  • Performing due diligence and screening on customers as required, and ensuring compliance with companywide procedures
  • Assisting with mentoring and training of the Administration apprentice
  • Performing other duties as required by the Support Services Manager

Are you the ideal candidate?

Experienced of working in a sales administration or customer service background (essential).

Proficient in the use of Microsoft office (essential).

Knowledge of exporting and export control, including Incoterms (desirable).

Experience with review and acceptance of contracts and purchase orders (desirable).

How to apply:

If you have the necessary skills and experience to join our team, please apply online.

CLOSE DATE: 27th January

Apply today

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